At Reywaaj, we aim to make your shopping experience simple and reliable. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the conditions below.

Return & Exchange Eligibility

To qualify for a return or exchange:

  • The request must be made within 7 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and accessories must be intact.
  • Proof of purchase or order details must be provided.
  • Items showing signs of wear, alteration, washing, perfume, makeup, or damage may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn, washed, altered, or damaged items.
  • Custom-made or personalised outfits.
  • Items without original tags or packaging.
  • Items returned after the 7-day return period.
  • Sale, discounted, or clearance items, unless received damaged or defective.

Damaged, Defective or Incorrect Items

Please check your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with your order number and clear photos or videos.

After verification, our team will assist you with the appropriate resolution.

Exchanges

Eligible items can be exchanged within 7 days of delivery, subject to product availability.

If your requested replacement is unavailable, our customer support team will guide you through the available options.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed through the applicable payment method. Processing times may vary depending on your bank or payment provider.

Delivery and return shipping charges are generally non-refundable.

Sale & Discounted Items

Sale, discounted, and clearance products are generally not eligible for return or exchange, unless the item is received damaged or defective.

Return Shipping

Return shipping costs may be the customer’s responsibility unless the item received is incorrect, damaged, or defective due to an error on our part.

We recommend using a trackable shipping service when returning an item. Reywaaj is not responsible for returns lost during transit.

How to Request a Return

To request a return or exchange, please contact us with:

  • Order number
  • Customer name
  • Product name
  • Reason for return or exchange
  • Photos or videos, where applicable

Our team will provide you with the next steps.

Contact Us

For questions regarding refunds, returns, exchanges, or your order, please contact Reywaaj Customer Support:

WhatsApp: +92 332 2728045
Call: 0324 8241887

We are happy to assist you with your request.